At PSXDigital, business has not been interrupted as a result of the Coronavirus (COVID-19). The A.I.-powered customer experience management platform for powersports dealerships called CXMAi, which is focused on CRM, inventory, marketing automation and websites, is managed remotely. One thing that has changed is the support that PSXDigital is offering to dealers.
Because of the COVID-19, businesses, including dealerships, are ordered to practice social distancing, which has caused many dealerships to close for an unpredictable amount of time.
“We decided that we would defer billing if somebody was closed down,” Bruce said. “While dealerships are closed, there should be some things that we could do to help them get better for when things do come back, because they’re going to come back.”
As a result, online courses for dealerships are being offered by PSXDigital.
Topics of the online courses include:
- Selling Remote: How to utilize PSX technology to create a successful online sale.
- Phone Skills Training: inbound and outbound.
- How to properly reach out, connect and follow-up on social media.