As dealers, this is your chance to call for a do over. Many of you have been without a sales staff for a month or more. Time allows for new ideas and I hope you have some. During the shutdown, you could be imagining what your dealership could become, look like, act like, etc. You can plan your new process of dealing with customers (the customer has changed, and you have to be ready for it). How you handle them could be the difference between getting off to a fast start or waiting for the market to swing your way.
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