PODCAST: Improving the Customer Experience & Follow-Up
In order to improve their customer outreach, Harley-Davidson of Glendale took steps to improve their customer service, starting behind the scenes with their management and sales team by adding new technology, specifically PSXDigital’s AI-powered customer experience management platform.
Celebrity Status: Improving the Customer Experience & Follow-Up
In order to improve their customer outreach, Harley-Davidson of Glendale took steps to improve their customer service, starting behind the scenes with their management and sales team by adding new technology, specifically PSXDigital’s AI-powered customer experience management platform.
PODCAST: Winter Service & Storage
For many dealers in the snow belt, offering a winter storage program can be an excellent way to keep a customer engaged and maybe add some service work during the off-season. We found that storage programs vary from dealer-to-dealer, but many are offering packages tied to service.
Offering Winter Storage Programs to Boost Service
We may have a few good days left to ride (if we’re lucky), but most riders park their bikes before the first snowfall.
Tech Tips: Fork Service
Replacing fork seals is a common job that has been with us for as many decades as the damping rod fork.
Destination Dealership: Influence from the Track Leads Customers to Spyke’s KTM
“As we expanded, we really focused on what I would want as a racer or the way I felt racers needed to be treated.”
PODCAST: Helping the Online Customer
F&I expert Emre Ucer explains how dealers can optimize their websites to help facilitate the F&I process for customers.
Tucker Releases 2020 Tires, Shop, Service Digital Catalog
For 2020, Tucker has added even more helpful information focused on tires, shop supplies and service essentials; as well as the brands and products dealers need to help keep customers’ powersports machines in top condition.
Lane Splitter Harley-Davidson Sells with Help from Performance Brokerage Services
“If it wasn’t for George, my lifelong dream of building a Harley-Davidson portfolio would not have come true.”
NAE, NWAN Announce Powersports Service Contract Program
The new program, Extreme Powersports, is designed to provide industry-leading mechanical breakdown protection for on-road motorcycles, autocycles, scooters, off-road motorcycles, ATVs, UTVs, golf carts and PWC.
WEBINAR: How to Improve Communication With Your Customers
Did you know that 89% of your customers and prospects would rather communicate with you via text message instead of a phone call?
Top Tips for Motorcycle Customers
We asked the experts at McGraw Powersports for their best advice on avoiding any unforeseen accidents. These are their top tips that will come in clutch for your customers’ full throttle thrills.
Gain the Loyalty of Current Customers to Increase Repeat Sales
Here are a few ways to gain current customer loyalty and increase repeat sales.
Tech Tips: Winter Pre-Storage Service
If you’re not selling winterization packages, there’s still time.
Yamaha Motor Enters into Strategic Partnership with Motorcycle Ride-Hailing Service
Yamaha Motor also aims to leverage Grab’s customer base in Southeast Asia and knowledge of the motorcycle ride-hailing business for future product development.
Tech Tips: Maximize Your Service Potential
Standing out from the crowd of other bike shops and subsequently winning loyal customers doesn’t take being the best — you just need to be better.
