Customer Service: Do They Know Everything?
Jennifer wants to buy a scooter – but she doesn’t know what she doesn’t know.
J&P Cycles Rated Among Top 25 for Customer Service
The customer is king and motorcycle aftermarket parts and accessories retailer J&P Cycles has been crowned as one of the nation’s best in the most recent StellaService benchmarking study. A leading consumer advocate, StellaService measured companies based on several tenets of customer service: phone service, email service, chatting, shipping and return policies.
Evaluating Customer Service
How to meet, then exceed, customer expectations.
A Tradition Of Customer Service
Although there are plenty of bike dealers out there who pride themselves on delivering excellent customer service, few dealerships can boast of having established a tradition of customer service like Paulson’s Motorsports. That’s because roots grow deep at this Lacey, Wash., motorsports store; they’ve been at the same location on 6th Avenue since 1975, and
4 Ways to Attract and Service Customers – 100% Digitally
So much has changed in the world during the past few months. Many dealers and shops have been making the decision whether or not to close their doors temporarily and when to reopen. Join this brief webinar to learn how your dealership can manage its customer journeys digitally —- from initial search to final sale.
How Dealers Use Service Contracts to Strengthen Customer Relationships
As the technology on recreational vehicles grows more complex, components become more complicated to fix. When customers buy a new vehicle, they may not anticipate the high cost of maintenance and repair.
Is The Customer Always Right? Service Department Reputation Management
Sometimes, customers become upset due to simple miscommunication with dealership employees. Other times, customers are just downright difficult to appease. C.R. Gittere explains how to deal with and overcome these situations as they arise.
Yamaha Customer Support Group Selects ARI Network Services Inc. To Develop Custom Website
Under the agreement, ARI will build, host and maintain the new website. The site will include a next‐generation content management system that enables CSG to take advantage of dynamic product merchandising, as well as makes it easier to update catalog information. PartStream, ARI’s consumer‐oriented, mobile‐friendly illustrated parts lookup solution, will provide consumers with the freedom to look up parts, garments, accessories and service items from virtually anywhere at any time.
KTM Offers Complimentary Warranty Extension on Street Models With Official Service Commitment
By having a service performed at any authorized KTM dealer, riders can get extra coverage for their motorcycles.
Wiseco Launches New Website to Enhance Customer Experience and Support Racing Community
Customers can now conveniently purchase automotive forged pistons, piston components and proven powersports performance components directly from Wiseco.
Harley-Davidson Dealers Ranked 1st for Providing Quick and Easy Service Appointments
The study measured the efficiency and quality of service telephone calls from a customer’s objective of quickly and easily setting up a service appointment.
Becoming a Customer Experience Star
Dealers can become customer experience stars by not just selling the vehicle, but providing new riders with the guidance and instruction they need to ensure a rewarding, enduring and safe post-purchase experience.
Customer FAQs About Comm Units
Customers want to keep connected, and you can give them the best advice for how to do so.
Stop Asking Questions Customers Can Say No To
“No” is a defense mechanism for customers. Help them feel more at ease with salespeople.
Be a Leader, Not a Boss in Your Service Department
A real leader will exhibit strengths in three areas: transparency, trust and respect.
NPA Advances Its RV and Marine Services Nationwide
Its expanded service is called NPA RV+Marine.
