Avon Motorcycle Tyres Hires Dana Counts as Account Manager
Avon Motorcycle Tyres North America recently announced the addition of Dana Counts to the team as account manager. Most recently employed by Freedom Harley-Davidson, Counts brings more than six years of experience in retail motorcycle sales and service to his new position.
PSN Named Preferred Website Service Vendor for Lehman Trikes
Lehman Trikes, Inc., has endorsed PowerSports Network (PSN) as the preferred website service vendor for its dealers. PowerSports Network is a division of Dominion Enterprises.
Manheim Financial Services Growing, Seeks Specialty Dealers to Finance
Manheim Financial Services (MAFS) is expanding its Specialty division and seeking Specialty dealers in need of financing. The MAFS Specialty division finances Motorcycle, Heavy Truck and RV dealers with tailored floor plan options designed for their unique business needs.
Measure Your Service Department’s Profitability
We have decided to head in a slightly different direction with this column. For some time, these columns have contained a short analysis of selected data from the entire dealership operation. The next few articles will highlight a particular department. While these will still feature actual dealer numbers, the column will focus more on best
Are You Selling F&I From Your Service Drive?
Cross Selling Culture at the Service Counter
Merrick Bank Joins Wolters Kluwer Financial Services’ AppOne Platform
Wolters Kluwer Financial Services announced recently that Merrick Bank has joined its AppOne platform. AppOne automates the indirect lending, credit approval and compliance processes for lenders and the auto, RV and marine dealers they work with.
J.D. Power Reports: Managing Owner Expectations and Providing Personal Service Positively Impacts Overall Motorcycle Owner Experience
Managing owner expectations through proactive communication and providing personal service has a considerable positive impact on overall satisfaction with the motorcycle ownership experience, according to the J.D. Power and Associates 2010 U.S. Motorcycle Competitive Information Study released today.
NADAguides Appoints Ryan Anderson as Online Partner Manager
NADAguides has added Ryan Anderson as its online partner manager. Anderson brings a strong background in account management, data and research analytics, product and customer development, along with 12 years of price and spec business experience.
Service is the Key to Fay Myers Longevity
In 1948, Fay Myers, a long-time motorcycle enthusiast, traded a 1912 Harley for a “Motorcycles For Sale” sign and started selling Triumphs in the Denver area. He added other English motorcycle lines, and in 1953 founded the Tea Drinkers English Motorcycle Club. In 1960, shortly after Hondas became available in the United States, Fay became
Gregory Smith Named ADP Lightspeed Vice President/General Manager
ADP Lightspeed welcomes new General Manager; Laurn Rice, previous General Manager, to assume the role of vice president of sales.
A Tradition Of Customer Service
Although there are plenty of bike dealers out there who pride themselves on delivering excellent customer service, few dealerships can boast of having established a tradition of customer service like Paulson’s Motorsports. That’s because roots grow deep at this Lacey, Wash., motorsports store; they’ve been at the same location on 6th Avenue since 1975, and
At Your Service: Your Service Department
Your sales department may get customers through your door, but your service department keeps them there. “In these economic times,” says Tim Buechele, parts and accessory manager of Hammond (La.) Harley Davidson, “customers are paying more attention to preventative maintenance. They are investing in what they have, which means taking care of their existing vehicle.
At Your Service
Your sales department may get customers through your door, but your service department keeps them there. “In these economic times,” says Tim Buechele, parts and accessory manager of Hammond (La.) Harley Davidson, “customers are paying more attention to preventative maintenance. They are investing in what they have, which means taking care of their existing vehicle.
Service Department Numbers
This column explores service department dealer data and benchmarks.
Manager Or Damager? Part II
It’s imperative that you take care of the quality employees you have. You need to manage, not damage, your staff.
Manager Or Damager?
Retaining good employees should be up toward the top of any manager’s list.