February 2013 Service Department Performance
In this article, we’ll be comparing February data from a good-performing metric 20-group, the National Norm (NN) numbers and the averages for the Top 5 dealers of the group in each category. Total store sales were up slightly for the group, but dropped considerably for the Top 5 and almost 4 percent for the NN
ADP Lightspeed Introduces Service Connect
In the latest release of LightspeedNXT (ver 3.9.7) and LightspeedEVO (ver 5.6), hosted users of ADP Lightspeed will have access to Service Connect, an integrated smart-help menu designed to provide answers to users’ questions without leaving their workflow. This simple, time-saving feature knows what screen the user is working from and will suggest topics to answer questions.
Service Department Promotions
In 2008, our industry sold around 1.1 million units. The economy was hot, financing customers was easy and unit inventory levels were adequate to low. In 2009, the economy slammed on the brakes, and we have not achieved those 2008 new unit sales levels since. Over the last several years, our industry has delivered around
JohnDow Industries Adds Director – Wheel Service Products Position
Ed Jones, who spent the past six years working in the TPMS market, has been appointed to the newly created position. He has 17 years in the repair industry and is regarded as one of the leading TPMS trainers nationwide and is a Tire Industry Association (TIA) Automotive Tire Service Advanced Instructor with a wealth of TPMS product knowledge.
Service Department Review: Set Up 2013 for Success
Depending on your location in the U.S. and the makeup of your business, January can be a very slow month in the service department. However, having a slow month or two can be very helpful. It is a great time to review the last year and make any necessary adjustments. Adjustments might be the number
Is The Customer Always Right? Service Department Reputation Management
Sometimes, customers become upset due to simple miscommunication with dealership employees. Other times, customers are just downright difficult to appease. C.R. Gittere explains how to deal with and overcome these situations as they arise.
Revisiting The Three Cs of Service Writing
I have received some reader feedback from my recent article about the three Cs of service writing. The feedback asserted that I’d gotten the three Cs wrong. I defined the three Cs as consistency, customer service and clarity. I believe that a service writer’s job is to be focused on the No. 1 priority of taking care of the customer.
Yamaha Customer Support Group Selects ARI Network Services Inc. To Develop Custom Website
Under the agreement, ARI will build, host and maintain the new website. The site will include a next‐generation content management system that enables CSG to take advantage of dynamic product merchandising, as well as makes it easier to update catalog information. PartStream, ARI’s consumer‐oriented, mobile‐friendly illustrated parts lookup solution, will provide consumers with the freedom to look up parts, garments, accessories and service items from virtually anywhere at any time.
Service Department Risk Management
America is becoming a more litigious society, and shops need to be aware of this all day, every day. Every employee needs to know that if their work isn’t conducted properly and thoroughly, your shop could find itself in hot water. Here are 11 ways to reduce your risk of litigation.
Clean Up Service Profits
Two Tricks To Increase Service Department Profitability
The Three Cs of Service Writing
Maintain a consistent, customer service oriented, clear relationship with customers
April 2012 Service Department Performance
This month, we’ll compare April 2012 service department data from one of our metric dealer 20-groups against the National Norm numbers (overall averages for all our metric 20-groups) and the average of the Top 5 performing dealers in each category.
Out of This World Service
Champion Motorsports of Roswell
Traffic Log Pro Introduces Online Reputation Service
Dealership Call Center, a division of Dominion Enterprises, has introduced Online Reputation Pro, a management suite of tools providing dealerships with the most comprehensive program for tracking and influencing their online reputations.
Avon Motorcycle Tyres Hires Dana Counts as Account Manager
Avon Motorcycle Tyres North America recently announced the addition of Dana Counts to the team as account manager. Most recently employed by Freedom Harley-Davidson, Counts brings more than six years of experience in retail motorcycle sales and service to his new position.
PSN Named Preferred Website Service Vendor for Lehman Trikes
Lehman Trikes, Inc., has endorsed PowerSports Network (PSN) as the preferred website service vendor for its dealers. PowerSports Network is a division of Dominion Enterprises.