Parts Unlimited Hires New Regional Sales Manager for Central West Region
Parts Unlimited has welcomed Brian Buffo, the new Regional Sales Manager for the Central West Region. Brian has been a dirt bike enthusiast all of his life, racing Moto-X as a teenager and participating in Hare Scrambles on his KTM 300XC and Suzuki RM 250 today.
September Service Department Performance
This article contains actual numbers obtained from our 20-group data reporting and analysis system. 20-groups consist of dealers from non-competing markets who meet three times a year to share financial and best practice information. Their goal is to grow and improve their businesses profitably. Chart 1 shows some key performance indicators for the overall store.
A Fundamental Question For the Service Department
What is your effective labor rate?
GSA Training for Dealership Owners, Managers and Staff
Gart Sutton & Associates, Inc. (GSA) has announced its fall schedule of one and two-day management workshops. These continuously-revised classes are part of an In-Depth Dealership Education, Accountability & Leadership education system.
ADP Lightspeed Recruits Experienced Director of Client Services
ADP Lightspeed, a division of ADP and a leading provider of dealer management solutions for powersports, marine, marina and RV industries, ihas announced the hiring of Steve Morton as the new Director of Client Services.
April Service Department Performance
"/wp-content/uploads/Articles/06_01_2014/128171BOCjpg_00000076973.jpg"> In this month’s Best Operators Club, the article contains actual numbers obtained from our 20-group data reporting and analysis system. 20-groups consist of dealers from non-competing markets who meet three times a year to share financial and best practice information. The goal is to grow and improve their businesses profitably. GSA provides support, data
November 2013 Service Department Performance
Marketing your dealership is an important part of staying ahead and remaining profitable. Many dealers have improved significantly by increasing their marketing efforts.
ADP Lightspeed Offers Service Performance Training for American Honda
The Service Performance Techniques seminars are offered regionally as part of Honda’s ongoing initiative to assist and train their dealers on methods to improve profitability in the service department. Over two days, the dealers are introduced to several methods to improve the customer experience and manage key performance factors.
Dominion Powersports Solutions Adds New Managers to DX1 Team
Dominion Powersports Solutions has hired David Nesbitt, Juli Horwarth and Michael Anderson to join the DX1 product and service teams. The new team members join Dominion Powersports as the technology company prepares to introduce its initial release of DX1.
Provide Service Specifications To Your Techs
1. Veteran technicians have the knowledge and experience to perform the operations of day-to-day service jobs in their sleep. If you give a good tech a list of service items and a vehicle he has never seen before, he will be able to work out how to perform the procedures on his own. However, without
Speed Up Your Techs, Spend Money In The Service Department
The more you speed up your highest cost employees, the more revenue they can generate and therefore more profit.
Small Changes On The Dealership Floor Equal Big Impact For Sales Managers
During my Lemco tenure as the director of training, we ran more than 500 managers through our Management Development Programs (MDPs). Each course was either nine or 12 months long, depending on the department in training. Was there nine months of information to inject into the candidate? No, but we wanted to see the results
Secondary Season Service Sales Strategies
The prime selling season has passed, but that doesn’t mean your attention to great service should expire, too.
F&I in the Service Department?
If your customers are disheartened with their repair bills, consider looking into short-term financing as an option to retain business.
Summer Service Sales Strategies
Incentives, promotions and other methods to make your shop a summer destination for customers.
The Strongest Pillar in Your Dealership: Service and Repair
Last week, I was working on a project for Experian Automotive. They provided me with a list of vehicles in operation based on registration data from the states. This file allowed me to look at all the individual, state-registered powersports vehicles in the U.S. and what counties they are registered in. Most of the vehicles