Becoming a Problem Solver
Becoming a Problem Solver What kind of reputation is your business establishing?
Mid-Summer Sizzle
How is your dealership cooking up more business?
How Much Does Price Really Matter?
Creating Customer Experience in the Service Department
Work Hard And Win: Part Two
How To Increase Your Parts-To-Labor Ratio
Manage Your Dealership’s Workflow
Keeping your ROs organized and your schedule up to date will help keep your customers happy and your employees working efficiently.
An Old Fashioned, Down-Home Dealership
Washington, Mo.-based J&W Cycles centers its business model around community involvement, customer service and personal relationships.
Driving Your Team To Success
If you have ever watched racing on TV, you’ve probably noticed that everyone in the pit crew has a specific job during a pit stop. Think of your service department like a race team with your customer as the rider. When the customer drops off his unit, he will get it back sooner if everyone
Insurance and Ethanol: Best Practices from a Shop That’s Doing it Right
Over the course of the last several years, ethanol has become a real problem for motorcycles. It clogs carbs, ruins fuel lines and rusts gas tanks. Team Charlotte Motorsports in Charlotte, N.C., knows how to combat this issue.
Vehicle Check-In Primer
Checking in is More Important for Service Departments than Hotels
2012 Goal-Setting
As you digest your dealership’s year-end results, you should be developing your goal plans for the coming year. Following these proven SMART goal-setting guidelines will help.
Top Tips to Prepare for the 2012 Selling Season
As you prepare to embark on the 2012 selling season, let’s take a look back on some of the top tips and quips we’ve shared in the Best Operators Club this year.
Why They Buy: 2011 Harley-Davidson Road Glide Ultra
Lee Lora from Medina, Ohio, talks about why he bought his 2011 Harley-Davidson Road Glide Ultra from Carlton Harley-Davidson in Mantua, Ohio.
20-Group Data Shows Improvements
Year-on-year performance data for August
Century Harley-Davidson
If you ever should visit Century Harley-Davidson in Medina, Ohio, be sure to wear your shades. If the sun’s shining, you’re bound to be blinded by the gleaming chrome as you make your way uphill to the dealership, located just off Interstate 71 southeast of Cleveland.
You Want Who To Do What?
Bring the service department into the sales process
My Great Big Warranty Fiasco
My Big Fat Warranty Fiasco