January 2013 P&A Department Performance
This month, we’ll review January parts and accessories department data, which includes apparel. We’ll compare a good-performing metric 20-group with the National Norm (NN) numbers and the averages for the Top 5 dealers for this group in each category. As you can see, sales this January weren’t as strong as last year for the group
Meet the Customer Early
Over the past several years, I have spent a lot of time looking at dealership numbers and talking to sales and finance managers about how they do what they do. Through this exercise, I have been able to quantify what behaviors, environments and approaches produce the best results in a finance office and why. In
Making the Most of Your Auction Experience
From live auctions to online bidding, the world of auctions can be a valuable asset to you and your business.
2012 Year-End Analysis of Powersports Dealers
This month, we’ll analyze the year-end data from our groups. As you can see from the last article, things were trending steadily upward. In this article, we’ll review the overall store data, as well as key department performance indicators.
BMW of Denver
Colorado’s oldest and only exclusive BMW motorcycle dealership implements top-notch service as its business model.
The Reality of Social Media ROI
I’m going to level with you; there really isn’t some magic way to get the social media ROI you want (and think you need) as a dealer. Sure, all the data may be there in one form or another, but it can take one heck of a lot of merging and purging to attribute that
Michigan Motorcycle Show’s 25th Anniversary Yields Success
The Michigan Motorcycle Show recently celebrated its 25th anniversary at the Birch Run Expo Center, Jan. 19 and 20. The 25th installment of the annual show featured new attractions, bike builds, an airbrush competition, an accredited judging system, numerous sponsors and an array of grand prizes.
AIMExpo Announces OEM Involvement
AIMExpo’s Larry Little, VP and general manager of the motorcycle group at Marketplace Events, announces that the Orlando show has a tier-one Japanese OEM commitment.
Gart Sutton & Associates Releases 2013 Training Workshop Schedule
Two-day workshops will focus on F&I, service management, parts department management and sales management. Events will take place in Denver, Colo., starting Feb. 4.
JohnDow Industries Gains New Director of Aftermarket Sales
National Sales Manager Teresa Scott will now be responsible for all distribution sales, including national accounts and OE equipment programs. In addition, she will direct the activities for the inside account managers and technical service departments.
Cycle Barn Smokey Point
Few people imagine that a profitable business is waiting for them under the hayloft of an old barn, but that’s where Cycle Barn’s owner, Jim Boltz, found his calling.
US Highland: Back On Track
New investors and management set to introduce new motor and bike in Q1 2013.
Drag Specialties Adds Two Employees to Sales Team
Jason Sedovic, who previously served as general manager at American TV in Milwaukee, will serve as the company’s central region sales manager. Company veteran Jenna Lee will serve as phone sales representative for the southwest region.
Dunlop Relocates Select Company Positions to Akron, Ohio
Effective Jan. 1, 2013, select business functions of the company will relocate from Buffalo, N.Y., to the Akron, Ohio, headquarters of Goodyear. These will include non-field-based sales positions, marketing, customer service, supply chain and non-plant-related human resources.
Dealership Superstars Revealed: Team Winnebagoland’s Erin Eake & Karra Marg
This year offers a bit of a twist as two employees take the prize. The ladies of the Oskosh, Wis.-based store won by a landslide, receiving 1,412 of the total 2,099 votes cast. The pair was nominated for their exemplary customer service and commitment to the industry.
August 2012 P&A Department Performance
Steve Jones reviews this year’s service department performance data.