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Does Your Dealership Hire Experienced, Sales-Focused Counter People?

The parts, garments and accessories (PG&A) department is one of the most important parts of your overall business. Read on to evaluate your parts manager’s processes.

Dealership Tour: Why Should F&I Care?

A customer’s mood and perception of the deal has a huge effect on what they buy in the finance office. The question becomes, “How can we best control a customer’s mood and perception while they are in the dealership?” The most important thing is to keep the customer from waiting around without knowing what’s going

Maximize Dealership Performance

The only way to make the most of your business is to have very good people complimenting a very good, pre-existing process.

Gart Sutton & Associates Announces Fall Schedule of Management Courses

As part of the In-Depth Dealership Education, Accountability & Leadership education system, these classes are designed for department managers, general managers and dealer principals. Students will learn the latest best business processes to increase productivity, profitability and customer retention.

How to Negotiate a Great Deal

Your ability to effectively negotiate is vital to your business success.

Capitalize on Business Opportunities

We’ll be comparing April data from a good-performing metric 20-group with the National Norm (NN) numbers and the averages for the Top 5 dealers for this group in each category. Well, the total store sales figures are looking better than last month — at least for this group and for the Top 5 dealers. The

Zero Motorcycles Announces New Distributor in Hong Kong

Yuen Ho Trading Company Ltd. will distribute electric motorcycles throughout Eastern Asia. In celebration of the occasion, Zero Motorcycles representatives presented the Hong Kong government with 59 MY 2012 Zero S motorcycles on Thursday, May 16 as part of Zero’s single largest fleet sale to date. The majority of the units will be provided to the Hong Kong Police Department for patrolling and special event purposes with a small allocation of the police motorcycles going to the Hong Kong Airport Police for traffic enforcement.

Yamaha Announces Certified Pre-Owned Program

A combination of warranty and financing promises to entice used PWC buyers into dealerships. The program promises that buyers will be able to “purchase used units with 100 percent confidence,” instead of purchasing from third-party sellers.

You Can’t Manage It If You Can’t Measure It

We’ll be comparing March data from a good-performing metric 20-group with the national norm numbers and the averages for the Top 5 dealers for this group in each category. Hmm … total store sales are down from last year through March. As you will see below, this is not attributed to unit sales. The overall

Selling to the Adventure Motorcyclist

Adventure motorcycling is a mindset; a way of approaching the world. It’s a means of expression; riders want to live out their dream adventures or maybe just look like they are. The way you approach your customer is key to success with this segment of the market.

Mark Blackwell Named Chair of the Motorcycle Industry Council Board of Directors

Blackwell has served intermittently on the board since the early 1980s and takes over for outgoing Chair Larry Little, who remains an active elected board member after having served as chair for the last 10 years. For 2013, Blackwell joins the other officers: newly elected Vice Chair Jon-Erik Burleson as well as returning Secretary/Treasurer Eric Anderson and President Tim Buche.

ARI Signs Multi-Year Reseller Agreement with ADP Lightspeed

Under this agreement, ADP will integrate ARI’s AccessorySmart with its Dealer Management System and will resell AccessorySmart Essentials and Professional to its customers in the powersports industry.

January 2013 P&A Department Performance

This month, we’ll review January parts and accessories department data, which includes apparel. We’ll compare a good-performing metric 20-group with the National Norm (NN) numbers and the averages for the Top 5 dealers for this group in each category. As you can see, sales this January weren’t as strong as last year for the group

Meet the Customer Early

Over the past several years, I have spent a lot of time looking at dealership numbers and talking to sales and finance managers about how they do what they do. Through this exercise, I have been able to quantify what behaviors, environments and approaches produce the best results in a finance office and why. In

Making the Most of Your Auction Experience

From live auctions to online bidding, the world of auctions can be a valuable asset to you and your business.

2012 Year-End Analysis of Powersports Dealers

This month, we’ll analyze the year-end data from our groups. As you can see from the last article, things were trending steadily upward. In this article, we’ll review the overall store data, as well as key department performance indicators.