Lessons For Resolution
Successful dealers set goals and manage by the numbers.
Benchmarks
The BOC looks at benchmarks and performance indicators to ensure that all profit centers are operating at peak efficiency.
Who Owns This Money?
As the economy continues to tighten up, you had better be feeling the urgency to capture customers’ discretionary dollars.
Bury The Cat Slowly
Sometimes it’s easy to miss the details that make reaching your goals worth while.
Manager Or Damager? Part II
It’s imperative that you take care of the quality employees you have. You need to manage, not damage, your staff.
Performance Tracking
Identify areas of improvement and improve forecasting by tracking the key steps within the sales process.
Divide And Conquer…
The three dimentions of measurement: opportunities, activities and results.
Scooters & Trikes
Although they both appeared a half century ago, two old products are new concepts again.
Solution Man!
What if you can deliver equal or more value by making a few adjustments?
He Wants One . . .
Help your customers pick out what they want and show them how to take it home.
Finally?
Is Harley-Davidson’s bloom fading? Are consumers deciding to wait? Are there simply too many choices?
Staffing Issues
Are you appropriately staffed? The BOC offers guidelines and indicators to help you make staffing decisions.
Service Department 101
Dr. Nikki details how dealerships can increase repair order income.
Pre-Paid Maintenance
The risks and rewards of selling pre-paid maintenance packages.
Sled Slowdown?
Pre-season secrets for increasing profitability in the snowmobile business.
Suggestive Selling
Related add-ons improve sales and customer satisfaction.