ADP Lightspeed, a division of ADP and a leading provider of dealer management solutions for powersports, marine, marina and RV industries, ihas announced the hiring of Steve Morton as the new Director of Client Services. This change in leadership is brought on to enhance the customer service that Lightspeed dealer clients receive on the phone and over the Internet.
Steve will work out of the ADP Lightspeed headquarters in Salt Lake City, UT and report directly to ADP Lightspeed’s General Manager, Greg Smith.
Steve comes to ADP Lightspeed with nearly 20 years of experience working in and managing customer support centers. Most recently, he was director of an outsourcing facility for Convergys in Appleton, Wisconsin with 600 associates, consistently ranking in the top facilities based on client ratings. During his career, Steve supported a variety of clients, including managing technical centers for organizations such as Gateway, eMachines, Acer, Vizio, AGFA, Apple, Silicon Graphics and Cisco. He has also managed call centers working with clients such as Nestle, Merck, Costco, Comcast, ATT, Qwest and Sprint.
“In his past roles, Steve has consistently demonstrated an ability to improve Customer Support efficiency and productivity with high degrees of client satisfaction,” said Greg Smith. “We see him as a good fit for the Lightspeed culture because, in addition to his technical expertise, Steve is a people person who cares deeply for building and developing his team, and for collaborating with colleagues. Having Steve at ADP Lightspeed is a win for our dealers, our client support teams, and our entire organization.”
“I am excited to work with an organization, like ADP Lightspeed, who is seen as the leader in the industries they serve,” commented Steve Morton. “My biggest goal is to improve the customer service experience of our dealer clients. They are our highest priority and deserve only the best. I am confident that we will only continue to raise the bar on what dealers should expect from the people behind the Lightspeed dealership software.”