Irv Seaver Motorcycles
Customers as Friends and Family There are at least 50 bikes parked in the driveway. Many are new, some are old, mostly they are BMWs but some other brands also are thrown into the mix. The doors to the dealership are open, a hundred conversations about bikes are taking place and the man behind the
Trikes: An Idea Whose Time Has Come
The three-wheeled motorcycle concept came out two years before Karl Benz was credited with creating the automobile. However, they have more or less been relegated to a small niche market within the industry.
Sales: Are You Playing It Right?
People often look at sales as a war; it’s them against the customer, or it’s them against the other salespeople in the industry. I completely disagree.
Kika M2M Announces AL3RT for Powersports Customers
This innovative technology adds a smart feature to vehicles that links the ride to the rider’s smartphone via SMS and email notifications. AL3RT has many applications, including tracking in the event of theft, rental monitoring, riding data disclosure and maintenance and diagnostics notifications.
Adventures In Retail!
After selling the “why” the dealer also needs to demonstrate “how, where and when” to use these machines, so get creative!
J&P Cycles Rated Among Top 25 for Customer Service
The customer is king and motorcycle aftermarket parts and accessories retailer J&P Cycles has been crowned as one of the nation’s best in the most recent StellaService benchmarking study. A leading consumer advocate, StellaService measured companies based on several tenets of customer service: phone service, email service, chatting, shipping and return policies.
Missing Something From Your Retail Experience?
When you work in an industry that caters to just 3 percent of the American public, phrases like “customer retention” and “customer relationship management” aren’t just idle business chit-chat.
Exit Or Entry… Classic Catch-22 Conundrum
It’s a peculiar time in America with “gray hairs” and “Millennials” vying for positions in the marketplace. Are you a mature company looking to sell and retire soon? Or are you a new company looking to make your “mark” on the American marketplace? The Baby Boomers want “out” and youth wants “in” – the problem is
