The Cash Customer: Swing At the Conversion Every Time
Over the past several years, I’ve spent a lot of time looking at dealership numbers and talking to sales and finance managers about how they do what they do. I have been able to quantify and explain why particular behaviors, environments and approaches produce the best results in a finance office. In this three-part series,
Motorcycle Industry Council Focuses on Recruiting Dealers
Having recently expanded its membership to include powersports dealers and retailers, the Motorcycle Industry Council is now proactively reaching out to them regarding the new membership class and its significant benefits. So far, the MIC has signed up more than 150 dealer/retailer locations representing congressional districts in 38 states.
National Powersports Auctions and instaVIN to Offer Powersports History Reports to Dealers
instaVIN Vehicle History & Title Reports are now available through NPA’s online auction portal, www.NPAuctions.com. To introduce dealers to the service, NPA is providing access to free instaVIN reports on qualified vehicles from their online auction listings during the month of February. Dealers can also buy reports to build buyer confidence starting at just $6.99 each. Dealers can also buy in volume for as little as $3.99 each.
Gart Sutton & Associates Releases 2013 Training Workshop Schedule
Two-day workshops will focus on F&I, service management, parts department management and sales management. Events will take place in Denver, Colo., starting Feb. 4.
RoadLoK Offers New Dealer Rebate Program
RoadLoK is the only locking system on the market that becomes a permanent part of the bike by locking the fork and wheel. The program is designed to help dealerships earn extra revenues and educate customers about its patented product.
Harley-Davidson Raises Awareness of Disabled American Veterans Through ‘Harley’s Heroes’ Program
For the fourth straight year, Harley-Davidson continues its tradition of honoring United States military veterans throughout the month of November. This year, the company is raising awareness through a national video campaign spotlighting two veterans who have benefited from the program. Harley’s Heroes brings DAV mobile service offices to Harley-Davidson dealerships throughout the country more than 200 days out of the year, bringing services directly to where veterans live.
Is The Customer Always Right? Service Department Reputation Management
Sometimes, customers become upset due to simple miscommunication with dealership employees. Other times, customers are just downright difficult to appease. C.R. Gittere explains how to deal with and overcome these situations as they arise.
Giant Loop to Introduce 2013 Collection at EICMA
The company will debut four new products at this year’s show, as well as updates across the entire collection.
Harley-Davidson Celebrates Rider’s Edge New Rider Course Milestone
The program has trained 300,000 new motorcycle riders since its inception in 2000. Conducted at select Harley-Davidson dealerships around the country, the Rider’s Edge New Rider Course trains new riders in the classroom and with instruction on the motorcycles, while the Skilled Rider Course provides additional riding instruction and practice on specific skills.
F&I Department Performance Benchmarks
Steve Jones dives into the profitability of top performing and national average Finance and Insurance departments. How does your dealership stack up?
Service Department Risk Management
America is becoming a more litigious society, and shops need to be aware of this all day, every day. Every employee needs to know that if their work isn’t conducted properly and thoroughly, your shop could find itself in hot water. Here are 11 ways to reduce your risk of litigation.
DFW Honda
How has DFW become an L-5 Power House Honda dealer (one of 40 in the United States) while also earning an A+ rating from the Better Business Bureau? The owners credit maintaining a good relationship with their customers while keeping a firm eye on the bottom line. In fact, one of the first things they did after they bought the business was to find an operational accountant (not a CPA) and put him on the management team.
Dealer Management System Shopping Guide
Selecting the right Dealer Management System can be a daunting task, especially if you’re more tuned into tuning forks than fine-tuning systems and software. With the help of top DMS providers, we’ve created this list of questions for you to ask yourself as you review your current DMS provider and compare it to other vendors in the marketplace.
50 Below Files for Bankruptcy
Duluth, Minnesota-based website provider filed for Chapter 11 bankruptcy on Aug. 29. The company owes about $12 million to 20 creditors, including the IRS.
First Group of AIMExpo Exhibitors Revealed
The inaugural event will be held Oct. 16-20, 2013 at Orlando’s Orange County Convention Center.
The 80/20 Rule: Made To Be Broken
The 80/20 Rule (also known as the Pareto principle) asserts that about 80 percent of your business should come from 20 percent of your clients. Observationally, it would appear that the 80/20 rule is applicable in the finance and insurance office, but that isn’t necessarily a good thing. Let’s look at a few ways