Podium and Comoto Holdings announced a new partnership to improve customer satisfaction and experience through enhanced communication methods.
Comoto Holdings is working together with Podium to offer webchat, reviews, messenger and more to its customers across the country. These customer experience enhancements will offer quicker, easier and more streamlined transactions and conversations for customers of Comoto Holdings and its stakeholders.
Comoto Holdings is America’s largest and fastest growing omni-channel platform in the powersports aftermarket-products industry. Comoto’s brands, RevZilla, Cycle Gear and J&P Cycles, deliver premium products, dedicated expertise, engaging media and passionate customer support for the rider community through best-in-class ecommerce and retail experiences.
“After just weeks of piloting Podium, the exponential and outstanding results made it a very easy decision to roll out Podium enterprise-wide,” said Sam Woods, chief retail officer, at Comoto Holdings. “Podium offers solutions that we did not realize how much we needed until messages started pouring in from customers that have led to increasingly positive results.”
Comoto’s brands, RevZilla, Cycle Gear and J&P Cycles will continue to utilize webchat, reviews, messenger and more to improve customer satisfaction and communication.
“Comoto Holdings quickly noticed a theme in the initial requests coming through webchat that uncovered an overwhelming customer demand for particular products and service,” said Doug Regner, VP of Enterprise Sales at Podium. “Webchat also drove thousands of qualified leads that led to incremental revenue.”
Link: Podium
