Pre-Paid Installations
Capture more service business while increasing both customer retention and customer satisfaction.
A Lesson In Cheap
It was like buying a $250 50cc ATV online only to get the thing and realize that the wheels aren’t in the box and the carburetor is in pieces.
Inside the Industry
S&S to celebrate 50th . . . BMW buys Husky . . . Electric UTV
If It’s Tuesday, This Must Be Belgium?
Robin’s sordid tales of jet lag and bad judgement!
Help Wanted!
John urges dealers to update and upgrade their websites.
Lost Sales, Part II
Is your dealership missing sales opportunities? BOC presents ten reasons why dealers lose customers.
Divide And Conquer…
The three dimentions of measurement: opportunities, activities and results.
Manager Or Damager?
Retaining good employees should be up toward the top of any manager’s list.
A Tribute To The Man From Dixie
Robin pays tribute to industry veteran and MPN lead columnist, John Wykoff.
Scooters & Trikes
Although they both appeared a half century ago, two old products are new concepts again.
Lost Sales
Is your dealership missing sales opportunities? BOC presents ten reasons why dealers lose customers.
Selling Skills
The “trick” to selling more units is learning how to build more value.
The Wonderful World Of Widgets
A rundown of some of the new product highlights and lowlights worth sharing.
Solution Man!
What if you can deliver equal or more value by making a few adjustments?
You Owe Me Another One!
Six more ways to effectively leverage the law of reciprocity and improve just about every dimension of dealership life.
He Wants One . . .
Help your customers pick out what they want and show them how to take it home.