What Do I Need To Do To Put You In This Van Today?
The greatest risk for our industry is falling prey to the business practices that have earned the auto industry a negative reputation.
Manager Or Damager? Part II
It’s imperative that you take care of the quality employees you have. You need to manage, not damage, your staff.
Help Wanted!
John urges dealers to update and upgrade their websites.
Manager Or Damager?
Retaining good employees should be up toward the top of any manager’s list.
From Business To Business
We have customers all over the community, and each of them deserves our support, just as much as we want to keep theirs.
Yeah, And You Owe Me One!
Five ways to effectively leverage the law of reciprocity and improve just about every dimension of dealership life.
We Don’t Need No Stinkin’ Film
A photography seminar is an ideal way to attract riders to your store.
Brother-In-Law Syndrome III
Want to get things done in your dealership? Making your great ideas a reality is an art form.
Relative Vs. Absolute
Maybe running a successful dealership really is rocket science?
Why Don’t They Do It, Part III?
Are you sending the right message? Additional ways to work through the issue of non-performance.
Why Don’t They Do It, Part II?
What you might do when people don’t seem motivated to perform as requested.
Consolidation, Part II
Robin responds to the residual flak from the July “Holeshot.”
The Myth of Motivation
Understanding why people do what they do can mean significant improvements in how you solve your dealership performance issues.
Nonnegotiable P&A Practices
The practices that are absolutely essential to the operation of a successful parts and accessories department.