Dealing With The “Verts”
How to identify which personality type you’re dealing with – introvert or extrovert – and change your sales method accordingly.
Service Department 101
Dr. Nikki details how dealerships can increase repair order income.
The Brother-In-Law Syndrome II
Why being right isn’t enough… and why Machiavelli wasn’t all bad.
A Failure To Communicate
Blogs, flogs, MySpace friends, podcasts … Robin wades into techno-territory.
Work Habits
Dr. Nikki discusses smart work habits to bolster your dealership’s closing ratios.
Suggestive Selling
Related add-ons improve sales and customer satisfaction.
A Return To The Golden Age
Scooters are once again a growing segment of the powersports market.
Why Don’t They Do It, Part III?
Are you sending the right message? Additional ways to work through the issue of non-performance.
Service Department Report
How, and what, to track when measuring service department performance.
First Impressions & Building Rapport
Dr. Nikki Sloan explains how to use questions to guide a conversation.
Ten Nonnegotiable Service Department Practices
The practices that are absolutely essential to the operation of successful service departments.
Why Don’t They Do It?
Improve human performance and watch your dealership’s performance improve!
Consolidation, Part II
Robin responds to the residual flak from the July “Holeshot.”
Big Boxes and Mass Merchandisers
The affects of the big box chain stores selling ATVs, minibikes and dirtbikes.
Nonnegotiable P&A Practices
The practices that are absolutely essential to the operation of a successful parts and accessories department.
Red Flag!
If your dealership is considering taking on a line of Chinese powersports products take care!