March Madness!
Robin shares the madness encountered in putting together this March issue.
Do You “Tour” Or “Travel?”
Motorcycle travelers aren’t tourists — they’re modern day adventurers.
Suggestive Selling
Related add-ons improve sales and customer satisfaction.
Sled Slowdown?
Pre-season secrets for increasing profitability in the snowmobile business.
Why Don’t They Do It, Part III?
Are you sending the right message? Additional ways to work through the issue of non-performance.
A Return To The Golden Age
Scooters are once again a growing segment of the powersports market.
Imitation?
Robin gets hyped for this year’s Dealer Expo and dishes on his EICMA experience.
Service Department Report
How, and what, to track when measuring service department performance.
Why Don’t They Do It, Part II?
What you might do when people don’t seem motivated to perform as requested.
V-Twin Expo Preview
A seminar for the small independent dealer: How To Compete With The Big Boys … And Win.
First Impressions & Building Rapport
Dr. Nikki Sloan explains how to use questions to guide a conversation.
Higher Education
What you don’t know really can hurt you… How does a dealer find out what is really going on?