ARI Network Services Announces Launch of First Mobile App
ARI Network Services, Inc. has announced the launch of its first mobile app designed to simplify major unit inventory management for the company’s dealer website customers. ARI Mobile allows dealers to quickly and easily add new inventory to their websites, optimize inventory listings and syndicate to third party sales channels.
ADP Lightspeed Offers DMS Training to Yamaha Customer Support Group
ADP Lightspeed, a provider of dealer management solutions for powersports, marine, marina and RV industries, has announced its participation in several classroom training sessions offered by Yamaha Motor Corporation, USA to their parts and accessories field support managers.
ADP Lightspeed Recruits Experienced Director of Client Services
ADP Lightspeed, a division of ADP and a leading provider of dealer management solutions for powersports, marine, marina and RV industries, ihas announced the hiring of Steve Morton as the new Director of Client Services.
April Service Department Performance
"/wp-content/uploads/Articles/06_01_2014/128171BOCjpg_00000076973.jpg"> In this month’s Best Operators Club, the article contains actual numbers obtained from our 20-group data reporting and analysis system. 20-groups consist of dealers from non-competing markets who meet three times a year to share financial and best practice information. The goal is to grow and improve their businesses profitably. GSA provides support, data
Belt Drives Limited Purchases Blower Drive Service
The purchase is a natural extension of the BDL family of companies as Steve Yetzke, BDL President and CEO has a long history with supercharger drive units. Yetzke plans to take BDS to the next level by increasing manufacturing output significantly and manufacturing new components.
KTM’s Rally Replica Bike will be Available for Customers
It’s been just over a month since KTM took an outstanding 1-2 finish in the notorious Dakar rally and the Austrian manufacturer has announced that the all-new KTM 450 Rally Replica machine will be available very soon for customers to purchase.
ADP Lightspeed Offers Service Performance Training for American Honda
The Service Performance Techniques seminars are offered regionally as part of Honda’s ongoing initiative to assist and train their dealers on methods to improve profitability in the service department. Over two days, the dealers are introduced to several methods to improve the customer experience and manage key performance factors.
ARI Launches New P&A Website for Yamaha’s Customer Support Group
The new website aims to deliver a custom-branded look and feel, improve the consumer user experience and appeal to current and future customers. The website also allows consumers to create a customized Wish List to provide to their preferred authorized Yamaha dealer.
Triumph Launches 24/7 Customer Support For Dealers and Consumers
Triumph’s new 24/7 customer support initiative covers the U.S. and Canada and provides tech support, motorcycle advice and can facilitate roadside assistance for dealers and consumers.
Provide Service Specifications To Your Techs
1. Veteran technicians have the knowledge and experience to perform the operations of day-to-day service jobs in their sleep. If you give a good tech a list of service items and a vehicle he has never seen before, he will be able to work out how to perform the procedures on his own. However, without
Speed Up Your Techs, Spend Money In The Service Department
The more you speed up your highest cost employees, the more revenue they can generate and therefore more profit.
Secondary Season Service Sales Strategies
The prime selling season has passed, but that doesn’t mean your attention to great service should expire, too.
F&I in the Service Department?
If your customers are disheartened with their repair bills, consider looking into short-term financing as an option to retain business.
Summer Service Sales Strategies
Incentives, promotions and other methods to make your shop a summer destination for customers.
nizeX Launches Customer Loyalty Program for Lizzy Users
The new customer loyalty program is simple to set up, and even easier to use, according to nizeX. Dealers can choose to create multiple programs; for example, a dealer could offer a free loyalty program to all customers, and another (with more attractive benefits) that customers must buy into.
The Strongest Pillar in Your Dealership: Service and Repair
Last week, I was working on a project for Experian Automotive. They provided me with a list of vehicles in operation based on registration data from the states. This file allowed me to look at all the individual, state-registered powersports vehicles in the U.S. and what counties they are registered in. Most of the vehicles