Manager Or Damager? Part II
It’s imperative that you take care of the quality employees you have. You need to manage, not damage, your staff.
Pre-Paid Installations
Capture more service business while increasing both customer retention and customer satisfaction.
Inside the Industry
S&S to celebrate 50th . . . BMW buys Husky . . . Electric UTV
If It’s Tuesday, This Must Be Belgium?
Robin’s sordid tales of jet lag and bad judgement!
Help Wanted!
John urges dealers to update and upgrade their websites.
Lost Sales, Part II
Is your dealership missing sales opportunities? BOC presents ten reasons why dealers lose customers.
Performance Tracking
Identify areas of improvement and improve forecasting by tracking the key steps within the sales process.
Divide And Conquer…
The three dimentions of measurement: opportunities, activities and results.
Manager Or Damager?
Retaining good employees should be up toward the top of any manager’s list.
A Tribute To The Man From Dixie
Robin pays tribute to industry veteran and MPN lead columnist, John Wykoff.
Lost Sales
Is your dealership missing sales opportunities? BOC presents ten reasons why dealers lose customers.
Selling Skills
The “trick” to selling more units is learning how to build more value.
The Wonderful World Of Widgets
A rundown of some of the new product highlights and lowlights worth sharing.
You Owe Me Another One!
Six more ways to effectively leverage the law of reciprocity and improve just about every dimension of dealership life.
Yeah, And You Owe Me One!
Five ways to effectively leverage the law of reciprocity and improve just about every dimension of dealership life.
Finally?
Is Harley-Davidson’s bloom fading? Are consumers deciding to wait? Are there simply too many choices?