Gart Sutton & Associates Inc. (GSA) has announced its fall schedule of two-day management workshops. As part of the In-Depth Dealership Education, Accountability & Leadership education system, these classes are designed for department managers, general managers and dealer principals.
“Learning a process does nothing unless it gets implemented and maintained,” said Steve Jones, course developer and trainer.
Students will learn the latest best business processes to increase productivity, profitability and customer retention. They will analyze actual dealer 20-club data composites to gain knowledge of the measurements required for effective management and employee accountability. GSA provides current dealer and industry benchmarks as baselines for goal-setting and performance tracking.
The workshops also cover personnel management components such as recruiting, hiring and motivating employees. Participants receive comprehensive workbooks and CDs containing forms and job aids.
“We’ve worked hard to bring together some of the best training materials and combined them with the latest thinking of top-performing dealers,” said Steve Dodds, a GSA trainer and consultant. “We did this because you don’t necessarily need to reinvent the wheel, but you need to make it better – every time.”
Current dates/workshops include:
- Sept. 9-10 – Service Management, Denver
- Sept. 9-10 – Finance & Insurance, Denver
- Sept. 23-24 – Finance & Insurance, New Jersey
- Oct. 7-8 – Parts Management, Denver
- Oct. 28-29 – Sales Management, Denver
