What Do I Need To Do To Put You In This Van Today?
The greatest risk for our industry is falling prey to the business practices that have earned the auto industry a negative reputation.
Manager Or Damager? Part II
It’s imperative that you take care of the quality employees you have. You need to manage, not damage, your staff.
Manager Or Damager?
Retaining good employees should be up toward the top of any manager’s list.
You Owe Me Another One!
Six more ways to effectively leverage the law of reciprocity and improve just about every dimension of dealership life.
Yeah, And You Owe Me One!
Five ways to effectively leverage the law of reciprocity and improve just about every dimension of dealership life.
Brother-In-Law Syndrome III
Want to get things done in your dealership? Making your great ideas a reality is an art form.
The Brother-In-Law Syndrome II
Why being right isn’t enough… and why Machiavelli wasn’t all bad.
The Brother-In-Law Syndrome
Change your definition of “dealership politics” and become more politically savvy.
Why Don’t They Do It, Part III?
Are you sending the right message? Additional ways to work through the issue of non-performance.
Should You Be Committed?
Do you perform consistently with your publicly stated beliefs and positions?
Why Don’t They Do It, Part II?
What you might do when people don’t seem motivated to perform as requested.
Why Don’t They Do It?
Improve human performance and watch your dealership’s performance improve!