Nonverbal communication tells you what your customers won’t. Learn the 15 common nonverbal tells that you might observe during a typical day.
Your dealership is like a rock band. Think about this: You need to have the right musicians to make great music (or what I like to call “classic rock”). In addition to writing and recording memorable songs that stand the test of time, there are two primary factors that determine a band’s success: ability and
It’s vital to learn how to work with people you don’t exactly get along with. Here are eight steps to make the process as painless as possible.
Johnny Carson was and remains one of my favorite entertainers ever. In my mind, the man who redefined late-night television ranks right up there with Jimmy Page. Apparently, I’m not alone, as countless clips from The Tonight Show still generate thousands of views on YouTube every year. That’s why I’m both surprised and disappointed that
Think you’ve got your negotiation tactics down pat? Here are some additional concepts to consider to help you close more sales.
Your ability to effectively negotiate is vital to your business success.
“So what will you give me for my trade?” The customer eyes you up with the intensity of a Turkish carpet trader at the Grand Bazaar in Istanbul. You look at his gleaming 9-year-old freshly washed ride and take in the custom paint job. It truly is a piece of work. You’ve probably seen this
Nobody Wants to Work for Jekyll and Hyde: Five Ways to Build Managerial Consistency, Trust and Gain Monstrous Commitment
In 1886, Robert Louis Stevenson published the book The Strange Case of Dr. Jekyll and Mr. Hyde. In the story, a lawyer investigates the activities of an old friend, Dr. Henry Jekyll, and the evil activities of his alter ego, Edward Hyde. The story is so well-known that the mere mention of the names “Jekyll”