Suggestive Selling
Related add-ons improve sales and customer satisfaction.
Imitation?
Robin gets hyped for this year’s Dealer Expo and dishes on his EICMA experience.
First Impressions & Building Rapport
Dr. Nikki Sloan explains how to use questions to guide a conversation.
V-Twin Expo Preview
A seminar for the small independent dealer: How To Compete With The Big Boys … And Win.
Ten Nonnegotiable Service Department Practices
The practices that are absolutely essential to the operation of successful service departments.
The Consolidators
Knowing how things work is not the same as making them work.
Why Don’t They Do It?
Improve human performance and watch your dealership’s performance improve!
Always a Bridesmaid?
They say good news travels fast, but bad news operates at light speed . . . oops, make that warp drive.
The Myth of Motivation
Understanding why people do what they do can mean significant improvements in how you solve your dealership performance issues.
Big Boxes and Mass Merchandisers
The affects of the big box chain stores selling ATVs, minibikes and dirtbikes.
Should You Be Committed?
Do you perform consistently with your publicly stated beliefs and positions?