A Dead Initiative Reborn
Otis wears his heart on his sleeve; he also discusses pre-paid maintenance
Try, Try Again
Will Otis’ pre-paid maintenance program pay off?
It’s Your Dime!
A dime at a time, Otis tells us how to make money
Right-Size Your Team
People love change; it’s the confusion that accompanies change that we fear
Profits Through Process
Even in this tough economy, profits are possible through good, ol’ fashioned management.
Closing the Gap
Make sure the ideas discussed in your boardroom are what get implemented on your showroom.
Hire, Lead and Fire
Three Skills Of A Successful Manager.
Be Efficient, Proficient and Productive
Otis gives readers real solutions with his economy-busting service strategies.
Shut Up And Listen
Conquer customer complaints using Otis’ tried and true listening practices.
Competition Or Collaboration
Collaborate, don’t compete with your customers for a successful sale.
Arm Yourself With Questions
Otis shares the questions you’ve gotta ask to earn customer confidence and learn why they buy.
Tomorrow’s Dealer
Otis doesn’t think it’s gonna be much harder to buy a motorcycle in today’s economy, just that it’s gonna be the best and most customer-oriented salesperson that will help the customer feel good about pulling the trigger.