Neil Frame is president of Channel Ideas, a consulting company that specializes in business management and departmental training. He has worked in and consulted dealers in the motorcycle, auto, OPE and marine industries for over 40 years. His expertise includes daily operations, new employee training and best operation practices. Neil and his team can be reached by calling (303) 526-9620 or via email at helpm[email protected]. Review his site at www.channelideas.com.