Service Department Report
How, and what, to track when measuring service department performance.
Higher Education
What you don’t know really can hurt you… How does a dealer find out what is really going on?
First Impressions & Building Rapport
Dr. Nikki Sloan explains how to use questions to guide a conversation.
V-Twin Expo Preview
A seminar for the small independent dealer: How To Compete With The Big Boys … And Win.
Why Don’t They Do It, Part II?
What you might do when people don’t seem motivated to perform as requested.
The Consolidators
Knowing how things work is not the same as making them work.
Why Don’t They Do It?
Improve human performance and watch your dealership’s performance improve!
Consolidation, Part II
Robin responds to the residual flak from the July “Holeshot.”
The Myth of Motivation
Understanding why people do what they do can mean significant improvements in how you solve your dealership performance issues.
Should You Be Committed?
Do you perform consistently with your publicly stated beliefs and positions?
Nonnegotiable!
The practices that are absolutely essential to the operation of a successful sales department.