2009 Dealership Superstar
Motorcycle Product News Magazine and Mark Rodgers from Peak Dealership Performance present the second annual Dealership Superstar competition. Dealership Superstar is designed to honor those of you who engage in extraordinary acts of every day sales heroics and customer service.
Q4 2008 Report for the Best Operators Club 2
Track Your Success Measured Against The BOC Benchmarks
Hire, Lead and Fire
Three Skills Of A Successful Manager.
Training Sequence
The Method & The Madness.
Dealing With the Inevitable
Getting Robbed Is Not the End of the World
Be Efficient, Proficient and Productive
Otis gives readers real solutions with his economy-busting service strategies.
Cali Dealer Goes Green
Wendy Epstein’s Mission Motorcycles
Measuring Up The BOC
The BOC makes the grade in this 2008 report card.
Nothing Wrong With A Little Egg On Your Face
You’ve gotta make some mistakes to make it —just ask Rod!
Troop Boosters
Mark helps you recognize what level of training your staff needs.
Shut Up And Listen
Conquer customer complaints using Otis’ tried and true listening practices.
RESOURCEFULNESS VS. RESOURCELESS
Use your resources to thrive in any economy.