Devils and Dealers: How to be an Employer of Choice

Is letting your people explore other employers really the realm of the devil’s playground?

At Your Service: Your Service Department

Your sales department may get customers through your door, but your service department keeps them there. “In these economic times,” says Tim Buechele, parts and accessory manager of Hammond (La.) Harley Davidson, “customers are paying more attention to preventative maintenance. They are investing in what they have, which means taking care of their existing vehicle.