ADP Lightspeed, a provider of Dealer Management Systems (DMS), recently announced integration with ADP Network Phone. ADP Network Phone uses VOIP (Voice Over Internet Protocol or Internet Phone) technology to offer phone service that interacts with the company’s Powersports DMS, LightspeedNXT.
When customers call into a dealership for status updates on special orders, service repair or sales inquiries, they’re often transferred throughout the dealership to locate the person who they last spoke with. This process can be frustrating for customers, as they are forced to wait on hold or explain their needs multiple times to get to the right person.
LightspeedNXT’s interface with ADP Network Phone pulls all open and past parts, service and sales activities related to the customer automatically. The information is displayed before the call is even answered. This feature allows anyone within the dealership to provide highly personalized customer service.
“LightspeedNXT’s ADP Network Phone interface represents the biggest innovation in customer service and data for the powersports industry ever,” said Greg Smith, vice president of ADP Lightspeed. “It completely changes the way the dealership serves their customers. Instead of employees having to run down information, everyone in the dealership can know exactly what is happening with the customers’ orders, improving customer service and efficiency.”
ADP Network Phone offers full VOIP features such as click-to-call, flexible set-ups and improved call tracking at monthly prices comparable or even less than traditional phone service. The LightspeedNXT ADP Network Phone will be available for installation in later this winter with version 3.9.4 of the DMS software.
ADP Lightspeed will be conducting national webinars on Dec. 7 and 8 to demonstrate the LightspeedNXT ADP Network Phone features.
To register for the Dec. 7 webinar, visit: https://www2.gotomeeting.com/register/187944203.
To register for the Dec. 8 webinar, visit: https://www2.gotomeeting.com/register/793651234.
For more information about ADP Lightspeed, visit www.adplightseed.com.
