JohnDow Industries Adds Director – Wheel Service Products Position
Ed Jones, who spent the past six years working in the TPMS market, has been appointed to the newly created position. He has 17 years in the repair industry and is regarded as one of the leading TPMS trainers nationwide and is a Tire Industry Association (TIA) Automotive Tire Service Advanced Instructor with a wealth of TPMS product knowledge.
Service Manager Pro Launches Service Interval Guide
This additional function to Service Manager Pro allows a service writer to pick a specific year, make and model motorcycle. Once the service writer selects the vehicle, they can then view the entire OEM recommended service intervals. With just a couple clicks of a mouse, the service writer can print a checklist based on what the OEM recommends for the specific mileage and month intervals that the consumer is showing on their odometer.
National Park Service Enacts Two-Stroke PWC Ban On Three Major Lakes
Ten-Year-Old Legislation Goes Into Effect On Lakes Powell, Mead and Mohave
Clutch Service Pointers
A motorcycle comes into the shop with complaints of a dragging or slipping clutch. Before jumping in and replacing the clutch plates, quickly check the clutch cable free play and any other clutch adjustment features on the particular model. Many new or non-technical riders end up riding around with clutches far out of adjustment. Not
Service Department Review: Set Up 2013 for Success
Depending on your location in the U.S. and the makeup of your business, January can be a very slow month in the service department. However, having a slow month or two can be very helpful. It is a great time to review the last year and make any necessary adjustments. Adjustments might be the number
Motorcycle Writer Offers Free Newsletter Writing Service to Dealers
Geared toward educating and inspiring female riders, content in Alisa Clickenger’s monthly “Ask MotoAdventureGal” column will feature topics in a question-and-answer format. Topics will address general riding, motorcycle travel concerns and motorcycle gear. Content is not brand-specific and includes all makes, models, riding styles and brands of motorcycles and apparel.
ProTour Offers Custom Product Displays for Manufacturers and Service Companies
Rob Hassay’s ProTour Display Trailer is recruiting manufacturers and service companies to display and market their products at all the major motorcycle events across America. The company provides businesses and their staff an instant, on-location, comfortable working environment to present their products to the public at a reasonable price.
Is The Customer Always Right? Service Department Reputation Management
Sometimes, customers become upset due to simple miscommunication with dealership employees. Other times, customers are just downright difficult to appease. C.R. Gittere explains how to deal with and overcome these situations as they arise.
K-Tech Suspension Adds EDR Performance As Authorized Service Center
The Oregon-based company will offer the full line of K-Tech Suspension components, from the race-winning 20DDS front fork cartridges to the 35DDS rear shocks. Having been in business since 1995, EDR Performance last year expanded into a 12,000-plus-square-foot facility to better serve its customers.
Revisiting The Three Cs of Service Writing
I have received some reader feedback from my recent article about the three Cs of service writing. The feedback asserted that I’d gotten the three Cs wrong. I defined the three Cs as consistency, customer service and clarity. I believe that a service writer’s job is to be focused on the No. 1 priority of taking care of the customer.
MotorcycleIndustryJobs.com Launches Resume Writing Service
MotorcycleIndustryJobs.com has announced the launch of a new resume writing service for all job seekers. “This is the next step in the evolution of MIJ, for years we have been asked for help in writing resumes and now we are finally able to help,” says MIJ founder, Alex Baylon.
Yamaha Customer Support Group Selects ARI Network Services Inc. To Develop Custom Website
Under the agreement, ARI will build, host and maintain the new website. The site will include a next‐generation content management system that enables CSG to take advantage of dynamic product merchandising, as well as makes it easier to update catalog information. PartStream, ARI’s consumer‐oriented, mobile‐friendly illustrated parts lookup solution, will provide consumers with the freedom to look up parts, garments, accessories and service items from virtually anywhere at any time.
Service Department Risk Management
America is becoming a more litigious society, and shops need to be aware of this all day, every day. Every employee needs to know that if their work isn’t conducted properly and thoroughly, your shop could find itself in hot water. Here are 11 ways to reduce your risk of litigation.
Clean Up Service Profits
Two Tricks To Increase Service Department Profitability
The Three Cs of Service Writing
Maintain a consistent, customer service oriented, clear relationship with customers
April 2012 Service Department Performance
This month, we’ll compare April 2012 service department data from one of our metric dealer 20-groups against the National Norm numbers (overall averages for all our metric 20-groups) and the average of the Top 5 performing dealers in each category.