Dazed And Confused
Robin examines the epidemic of vintage bike fever in the marketplace.
Service Department 101
Dr. Nikki details how dealerships can increase repair order income.
The Brother-In-Law Syndrome II
Why being right isn’t enough… and why Machiavelli wasn’t all bad.
Sales Department Presentation/Demonstration
Dr. Nikki teaches how to build value by providing the customer with key features and benefits.
Relative Vs. Absolute
Maybe running a successful dealership really is rocket science?
In-Store Travel Guide
Establish your dealership as touring-friendly… you will meet a need in your motorcycling community and sell more stuff.
Do You “Tour” Or “Travel?”
Motorcycle travelers aren’t tourists — they’re modern day adventurers.
Sled Slowdown?
Pre-season secrets for increasing profitability in the snowmobile business.
A Return To The Golden Age
Scooters are once again a growing segment of the powersports market.
Why Don’t They Do It, Part III?
Are you sending the right message? Additional ways to work through the issue of non-performance.
Service Department Report
How, and what, to track when measuring service department performance.
First Impressions & Building Rapport
Dr. Nikki Sloan explains how to use questions to guide a conversation.
V-Twin Expo Preview
A seminar for the small independent dealer: How To Compete With The Big Boys … And Win.
Why Don’t They Do It, Part II?
What you might do when people don’t seem motivated to perform as requested.
Ten Nonnegotiable Service Department Practices
The practices that are absolutely essential to the operation of successful service departments.
The Consolidators
Knowing how things work is not the same as making them work.