ADP Lightspeed participated in the recent Service Systems Techniques (SST) class offered by American Honda to their dealers in Las Vegas. The SST seminars are offered regionally as part of Honda’s ongoing initiative to assist and train their dealers on methods to improve profitability in the service department. Over two days, the dealers are introduced to several methods to improve the customer experience and manage key performance factors. ADP Lightspeed contributes to the seminars by demonstrating how the dealer management system is a key component in the execution of SST concepts.

“We are extremely pleased to have the opportunity to work with Honda to help our dealers become more profitable,” said Dave Johnson, manufacturer solutions and consulting with ADP Lightspeed. “The SST trainings are a great example of where the manufacturer and dealership solution provider can partner together for the benefit of their mutual dealers.”

“ADP Lightspeed’s contribution to SST not only adds valuable content and perspective, but also gives a productive collaborative partnership between Honda dealers, Lightspeed and American Honda,” said Steve Howe, national field service manager. “They are a premier partner of American Honda and are as committed as we are to developing and improving our dealer network.”