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Dealing with Multi-Generational Dealership Employees

Understanding generational gaps and differences is part of working on the business. How are you dealing with it?

Maintaining Sales and Service with Staffing Shortages and Burnout

How adding texting platforms can ease staff workload and burnout.

burnout, employees
Powersports Dealership Culture

Corporate value statements should not be just empty words.

culture, open door policy, office, man
AIMExpo Panel: Powersports Industry Pain Points

The opening panel discussion at AIMExpo covered a plethora of issues for dealers.

AIMExpo 2022
Business Strategies for 2022

New strategies to implement this year, especially with inventory and staffing issues.

2022, business, idea
Shop Talk: Dead Wood Doesn’t Burn

What about your staff? Are they dried wood or dead wood? Are they tempered for the task and able to burn hot for a long period of time or have they decided to serve the rest of their time living in their former glory?

‘What If’ Scenarios Playing Out In My Head

Dear Ma, I hope you’re well up there in Heaven. We are doing fine in Big D. Ya know, life is a struggle, it really is. I absolutely LOVE the motorcycle industry and I guess that makes the struggle bearable for me. Sometimes I think about some of the decisions I’ve made over the years

Get Rid of the Black Holes in Your Parts Department

For anyone who has even a rudimentary understanding of space science, it’s known that a black hole has such intense gravity, that nothing can escape. This thought came to me when I was visiting a local shop. Behind the parts counter were a couple of those stools suppliers send out that have various logos on

The Pros & Cons of Micromanaging

Ummm Yeah, If You Could Just Go Ahead And Make Sure You Do This From Now On, That Would Be Great! [dropcap]M[/dropcap]icromanaging, we all know the term! The word itself has a bad connotation and all employees usually cringe when hearing it. Remember the poster child for micromanagers Bill Lumbergh, (“Ummm  yeah, that would be

Remember The Golden Rule

Simple Steps To Becoming A Star Employee [dropcap]R[/dropcap]emember the Golden Rule? “Do unto others as you would have done unto you.” It seems like many of us may need a reminder on the law of reciprocity. I have managed employees for more than 20 years and I had been an employee for just as many.

Employee Turnover

Death & Taxes Are Not The Only Certainties In The Motorcycle Industry! [dropcap]T[/dropcap]hey say death and taxes are the only certainties, but “they” never worked in the motorcycle industry! The biggest certainty in our industry is employee turnover. You may know how many employees you lose each year, but do you know what it really costs

Create A Community Environment In Your Shop

[dropcap]R[/dropcap]ecently we talked about being part of the motorcycle community. This month I would like to look at whether your shop is a community. When you founded or purchased the shop which you now own, what were the circumstances? More than likely, you were an enthusiastic rider who loved being around motorcycles. As the shop