You could be losing thousands of dollars every month because of poor phone answering management.
Beyond Creative is a digital growth agency for dealerships.
There are lots of great ideas out in our industry, but many shop owners don’t look to other dealerships for advice. That needs to change.
I have often played with the idea of installing a cell phone jamming device in my store, but, of course, I find myself relying on it more and more for business purposes. Maybe I’m part of the problem. Cell phones are a useful tool, but I’m finding them more and more annoying as time goes on.
Have you earned the right to drive new business to your shop? Most owners and managers need to walk themselves through a cleansing exercise that will identify which departments/employees are selling, and which ones are simply clerking.
During my Lemco tenure as the director of training, we ran more than 500 managers through our Management Development Programs (MDPs). Each course was either nine or 12 months long, depending on the department in training. Was there nine months of information to inject into the candidate? No, but we wanted to see the results
The only way to make the most of your business is to have very good people complimenting a very good, pre-existing process.
Get Your Dealership’s Priorities In Line or You’ll Quickly Be Out of Business