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Pied Piper PSI: Harley-Davidson Dealerships Ranked No. 1 in 2021 for Responding to Website Customers

To complete the 2021 ILE study, Pied Piper submitted customer inquiries through the individual websites of 6,407 dealerships between July 2020 and March 2021, asking a question about a vehicle in inventory, and providing a customer name, email address and local telephone number.

BRP’s Can-Am UTV Dealers Ranked No. 1 by Pied Piper Prospect Satisfaction Index

COVID-19 drove industrywide changes in dealership sales behaviors, but for the third year in a row, BRP’s Can-Am dealerships were the top ranked UTV brand.

Pied Piper: Internet Lead Effectiveness Industry Study

Harley-Davidson dealerships ranked highest in the 2020 Pied Piper PSI Internet Lead Effectiveness Industry Study, which answers the question, “What happens when customers visit a dealer website and inquire about a vehicle?”

Pied Piper: BRP Can-Am Dealers Ranked No. 1 in Prospect Satisfaction Index

For the second year in a row, BRP’s Can-Am dealerships were the top ranked brand, reports the newly released 2019 Pied Piper Prospect Satisfaction Index U.S. UTV Industry Benchmarking Study.

Pied Piper Ranks Motorcycle, UTV Dealerships Response to Internet Inquiries

BMW ranked highest in the Pied Piper Internet Lead Effectiveness Study, which measured how dealerships responded to customer inquiries received through dealership websites.

Pied Piper: How UTV Dealers Turn Shoppers into Buyers

Pied Piper’s President and CEO, Fran O’Hagan demystifies the “mystery shopper” to help dealerships identify customer satisfaction in the UTV market.

CAN-AM Side-by-Side Dealers Ranked 1st by Pied Piper’s 2018 ‘PSI for UTVs’ Industry Study

For more than ten years, the automotive and motorcycle industries have used PSI mystery shopping as a tool to improve the sales effectiveness of their dealer networks, turning more shoppers into buyers.

BMW Tops Pied Piper’s Benchmarking Study

Pied Piper Management Company LLC sponsored the Linkedin Motorcycle OEM Network on behalf of the group’s 20,000 members worldwide, and has passed along results from Pied Piper’s annual industry benchmarking study measuring how effectively U.S. motorcycle dealerships help shoppers become buyers.

BMW And Honda Dealers Ranked Highest For Response To Internet Inquiries, Says New Pied Piper Survey

BMW and Honda dealerships ranked highest in the 2016 Pied Piper PSI Internet Lead Effectiveness (ILE) Motorcycle Industry Study, which  measured how motorcycle dealerships responded to customer inquiries received through dealership websites. Study rankings by brand were determined by the Pied Piper PSI process, which ties “mystery shopping” measurement and scoring to dealership sales success.

Ducati Dealers Ranked Highest in 2014 Pied Piper Study

Ducati dealerships returned to the top rank in the newly released 2014 Pied Piper Prospect Satisfaction Index (PSI) U.S. Motorcycle Industry Benchmarking Study. The last time Ducati dealerships were top-ranked was 2009. The study measured dealership treatment of motorcycle shoppers and industry sales success, with rankings by brand.

Harley-Davidson Motorcycle Dealers Ranked Highest By 2013 Pied Piper PSI

Harley-Davidson dealerships were top-ranked in the newly released 2013 Pied Piper Prospect Satisfaction Index (PSI) U.S. Motorcycle Industry Benchmarking Study, which measured dealership treatment of motorcycle shoppers. Study rankings by brand were determined by the patent-pending Pied Piper PSI process, which ties “mystery shopping” measurement and scoring to industry sales success.

Mark Mooney Joins Pied Piper Consulting Team

In his new role, Mark will manage Pied Piper Consulting for the powersports industry. Prior to joining Pied Piper, Mark spent four years running Mohala Motorsports Consulting, where he provided solution-oriented assessments and training for motorcycle dealerships.

Pied Piper Releases 2012 Prospect Satisfaction Index

Harley-Davidson dealerships returned to the top ranking in the newly released 2012 Pied Piper Prospect Satisfaction Index (PSI) U.S. Motorcycle Industry Benchmarking Study, which measured dealership treatment of motorcycle shoppers.

Victory Retains Top Rank in 2011 Pied Piper Prospect Satisfaction Index

The Victory Motorcycle brand from Polaris Industries, Inc. maintained its top ranking in the newly released 2011 Pied Piper Prospect Satisfaction Index (PSI) U.S. Motorcycle Industry Benchmarking Study. Harley-Davidson finished second, while Ducati and Triumph tied for third, followed by BMW and Yamaha, all of which scored above the industry average.

Harley-Davidson Dealerships Ranked 1st for Responding to Website Customers

The 2019 Pied Piper PSI Internet Lead Effectiveness Industry Study answered the question, “What happens when UTV or motorcycle customers visit a dealer website and inquire about a vehicle?”