It takes a full complement of skills to succeed these days. Have you passed the Powersports Sales Certification test? It can help in every single department in your store.
Ron Ayers Motorsports
Matt, congratulations on completing your P.S.C. (Powersports Sales Certification). You’ve completed the Code of Ethics, Performance Selling, Phone Skills, S.W.A.P.P. Selling Pre-Recorded LIVE Classes and plenty of product knowledge features and benefits courses. What stands out?
I work in our mail-order division and found the selling skills content to be very useful in phone sales. Building rapport, interviewing customers with open-ended questions and performing presentations with features and benefits are all applicable on phone sales as well.
That’s very interesting that you work mostly on the phone, but you took the time to complete the entire Powersports Sales Certification. Was this a dealership requirement?
No, I just enjoy learning as much as possible about sales and product knowledge. I figure that if I’m fortunate enough to have all of this information available to me, I should take full advantage of it.
You have completed product knowledge features and benefits courses for Honda, Yamaha, Kawasaki and Suzuki. How have you found this to help out in phone sales?
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