nizeX Inc., an industry-leading DMS provider, announces the opening of a new customer contact center in the U.S.
While nizeX has long served the support needs of its Lizzy software customers via phone, email and PDM, this new customer contact center offers an innovative new way to support the needs of powersports dealers.
“We have seen businesses accomplish astounding growth simply by using our CRM module to log customer traffic and leads, but many dealerships don’t have the time to take care of the essential follow-up calls that can really strengthen the customer experience," said Glenn Hancock, nizeX president. "We wanted to give our customers another way to support and grow their customer base, without needing to hire on additional staff.”
The new customer contact center will be staffed by professional nizeX representatives who are experienced in the industry and understand the needs and concerns of powersports customers. Services offered will include post-sales and service follow-ups, survey calls, service complete notifications, promotional marketing of dealership events and special order notifications.
Each dealership that signs up for the customer contact center will receive an evaluation of their current needs and a personalized plan of action to meet the dealership’s goals. Business owners will also be able to track their investment by seeing how many daily calls are being placed by the contact center on their behalf. The pricing will vary depending upon the specific concerns of the dealership, but will be competitive and cost-effective. Subscription plans start at $75 per month. Call center services are also guaranteed to remain in the U.S.
