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Giant Loop Extends Warranty Coverage of Products

The new warranty policy extends coverage throughout each product’s lifetime. This limited lifetime warranty protects the original purchaser against product defects in materials or craftsmanship. The return rate for the company’s products is less than 0.1 percent.

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Adventure motorcycle soft luggage innovator Giant Loop has extended its warranty coverage to span each product’s lifetime. The new limited lifetime warranty protects the original purchaser against product defects in materials or craftsmanship.
 
“When we started Giant Loop in 2008, we didn’t really know what to expect,” says Harold Olaf Cecil, Giant Loop’s co-founder and owner. “Then, we were concerned that dirt bikers would thrash our bags and demand a warranty replacement.
 
“As it turns out,” Cecil explains, “Giant Loop products have proven to be durable and defect-free to the point that our return rate is less than 0.1 percent.”
 
The new warranty policy states, “Giant Loop provides to the original purchaser a limited lifetime warranty against defects in materials or craftsmanship if purchased directly from a Giant Loop authorized dealer. This warranty covers defective materials and craftsmanship only, and does not include damage due to normal wear and tear or misuse. Failure to comply with the included instructions for this product will void the limited lifetime warranty. If defects in the materials or craftsmanship of the product exist, notify Giant Loop immediately of the defect. Giant Loop will provide for repair or replacement of the product, after Giant Loop has determined, in our sole discretion, that a defect is present. Proof of purchase is required to utilize the limited warranty provisions.”
 
If a problem occurs with a Giant Loop product that is not the result of a defect in materials or craftsmanship, or is otherwise outside of the scope of the limited warranty, then Giant Loop offers repair service for a fee.
 
“Our goal is to treat Giant Loop customers as we want to be treated ourselves,” says Cecil. “We want to exceed our customers’ expectations with quick, friendly, responsive service that sets right any problem.”

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