ves, Erin a 2011 Kawasaki ZX-10R and Karra a 2009 Kawasaki ZX-6R. Having no previous exposure to the powersports industry they both took it upon themselves to dive into any training possible. Both Erin and Karra have made a point to attend the Indy Showcase and the trip to Madison for the Parts Unlimited Showcase in August is a standard. Karra has taken classes at the technical college to get better at her job and Erin has taken Dale Carnegie training to better understand how to relate with other people along with other merchandising and training classes. Both these women are professionals to the best example. I love having them on my staff, and they make our team stronger.
Share a specific story that exemplifies their stature as a Dealership Superstar.
Karra has been known to drop off helmets, jackets or other parts at customers houses if the customer cannot get to the store in time. She has lent out her own leather jacket when a customer’s is on backorder. She makes a point to attend our Monday and Thursday rides when she can. She will drive to other dealers on her way home to get the customer taken care of if we don’t have something in stock. Erin has taken charge of our promotions. She has put on a women’s only motorcycle ride four times and has organized our spring Rally in the Valley, which has attracted over 120 riders both times we have put it on. Erin and Karra are the face of our dealership, usually one of them wins the monthly competition in the parts and accessory department. Both of them are routinely at Team Winnebagoland preparing for the day well before expected without being compensated. Every Saturday we have Customer Appreciation Day going. Karra picks up the hotdogs and cookies the night before and Erin and Karra are both at the store at 8 am getting the prep work done. We open at 9 am. The day goes flawless due to the prep work they do. Please take time to check out our Google Reviews for Team Winnebagoland. You will see both of their names sprinkled throughout. You know a guest has been completely satisfied when they feel like exclaiming to the world how happy they are with their service when the purchase may only be a jacket or a helmet.
Both have unique skills which sets them apart from others in the industry. I cannot nominate one of them because I feel as a team they work best. I am fully confident in both of them when I need to make sure one of my guests needs to get taken care of properly in my dealership.
From Erin Eake
Years At Dealership: Seven
What’s special about your dealership? Everyone that works here is just as big of an enthusiast and has just as much passion about the products that we not only sell we own. The personality and enthusiasm are never lacked in this store in any department, whether you’re in for service, looking at a new machine with our product specialists or picking up your parts order.
What is the biggest challenge you’ve faced? Being female in a heavily male dominated industry, it took a long time to prove myself!
What is the most rewarding experience you’ve had working at the dealership?
When I work with a customer getting them all geared up or decking out their new machine, and they come back and tell me about the amazinh time the had with it, there’s nothing more fulfilling or rewarding!
Tell us about your life outside the dealership. In the summer I love to go camping or tubing with friends. In the winter I like being a homebody and watch tons of movies!
What do you ride? 2011 ZX10R
If money were no object, what would you ride? 2013 ZX10R White and Black, 2013 550 Sportsman EPS LE
From Karra Marg
Years At Dealership: Six
What’s special about your dealership? The family environment and fun atmosphere.
What is the biggest challenge you’ve faced? Learning to work with different personalities every day, whether it be customers or co-workers. Also a lack of knowledge on older machines, but with the customers help we are getting it figured out!
What is the most rewarding experience you’ve had working at the dealership? Meeting different people every day and being able to work around the things I am passionate about every day!
Tell us about your life outside the dealership. I like fishing, camping, motorcycle rides to new places and snowmobiling. I also long to hang out with my husband, Matthew and our two dogs Junior and Endo.
What do you ride? A 1987 Kawasaki X2 Jet Ski, 2009 Kawasaki Zx6R and a 2012 Yamaha Zuma 125
If money were no object what would you ride? I would want one of everything to be able to experience what our customers do making it easier to talk to customers when they talk about their experiences — especially a 2013 Kawasaki ZX6R and 2012 Kawasaki Vaquero!