Robin makes a clean sweep of this month’s issue.

Handling Common Customer Objections

Learn to overcome six common customer objections and watch your sales soar.

Manager Or Damager? Part II

It’s imperative that you take care of the quality employees you have. You need to manage, not damage, your staff.

My Name Is Otis . . .

Remember discretionary income does not mean disposable income!

Pre-Paid Installations

Capture more service business while increasing both customer retention and customer satisfaction.

A Lesson In Cheap

It was like buying a $250 50cc ATV online only to get the thing and realize that the wheels aren’t in the box and the carburetor is in pieces.