Dealer Expo Download
Innovations in Technology and Data Ruled the Show Floor
Are You Selling F&I From Your Service Drive?
Cross Selling Culture at the Service Counter
Unsavory Business Solutions
Measure Integrity, Quality and ROI to Steer Clear of
Bad Consultants
Create Customer Engagement
New Thoughts on Customer Service
Inside the Mind of a Social Media Networker
Tap into this Growing Segment
December 2010 Year-End Data
This month, we look at December’s data and how it compares with 2009 for this group. While the 23.5 percent total store gross profit margin in Chart 1 looks slightly anemic from the benchmark of 25 percent, the margin change from last year is 4.3 percent. This is huge! It is certainly another positive indicator.
2011 Motorcycle Rain Gear Guide
The riding season is upon us, and as riders
prep their bikes for the long season to come,
be sure they’ve got the gear they need to stay dry
and comfortable when nasty weather hits. From
lightweight budget options to fully featured waterproof
jackets, there’s a wide range of options to satisfy your full range of customers.
Common Braking Service Checks
Tire changes and brake work are the bread and butter of many service departments. This month, we’ll focus on brake tech tips to ensure your technicians are providing a safe and complete brake service taking advantage of upselling opportunities.. The photos featured are examples from the Cyclepedia.com Harley-Davidson Sportster online service manual. Tip 1: Fluid
Scooters Go Green
Boston Scooter Shop Banks on Strong Customer Service
Why They Buy: 2011 Harley-Davidson Road Glide Ultra
Lee Lora from Medina, Ohio, talks about why he bought his 2011 Harley-Davidson Road Glide Ultra from Carlton Harley-Davidson in Mantua, Ohio.
Online Powersports Auction Primer
How Your Dealership Can Get the Most Out of Online Powersports Auctions
Stopping Power
The Best in Brakes, Chains and Sprockets for 2011