March, 2011
Dealer Expo Download
Innovations in Technology and Data Ruled the Show Floor
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Innovations in Technology and Data Ruled the Show Floor
Cross Selling Culture at the Service Counter
Measure Integrity, Quality and ROI to Steer Clear of Bad Consultants
New Thoughts on Customer Service
Tap into this Growing Segment
This month, we look at December’s data and how it compares with 2009 for this group. While the 23.5 percent total store gross profit margin in Chart 1 looks slightly anemic from the benchmark of 25 percent, the margin change from last year is 4.3 percent. This is huge! It...
The riding season is upon us, and as riders prep their bikes for the long season to come, be sure they’ve got the gear they need to stay dry and comfortable when nasty weather hits. From lightweight budget options to fully featured waterproof jackets, there’s a wide range of options...
Tire changes and brake work are the bread and butter of many service departments. This month, we’ll focus on brake tech tips to ensure your technicians are providing a safe and complete brake service taking advantage of upselling opportunities.. The photos featured are examples from the Cyclepedia.com Harley-Davidson Sportster online...
Boston Scooter Shop Banks on Strong Customer Service
Lee Lora from Medina, Ohio, talks about why he bought his 2011 Harley-Davidson Road Glide Ultra from Carlton Harley-Davidson in Mantua, Ohio.
How Your Dealership Can Get the Most Out of Online Powersports Auctions
The Best in Brakes, Chains and Sprockets for 2011
