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Service Department Report

How, and what, to track when measuring service department performance.

Higher Education

What you don’t know really can hurt you… How does a dealer find out what is really going on?

First Impressions & Building Rapport

Dr. Nikki Sloan explains how to use questions to guide a conversation.

V-Twin Expo Preview

A seminar for the small independent dealer: How To Compete With The Big Boys … And Win.

Why Don’t They Do It, Part II?

What you might do when people don’t seem motivated to perform as requested.