Have you earned the right to drive new business to your shop? Most owners and managers need to walk themselves through a cleansing exercise that will identify which departments/employees are selling, and which ones are simply clerking.
During my Lemco tenure as the director of training, we ran more than 500 managers through our Management Development Programs (MDPs). Each course was either nine or 12 months long, depending on the department in training. Was there nine months of information to inject into the candidate? No, but we wanted to see the results
The only way to make the most of your business is to have very good people complimenting a very good, pre-existing process.
Get Your Dealership’s Priorities In Line or You’ll Quickly Be Out of Business